---
id: "offerings/product-editor-troubleshooting"
title: "Troubleshooting Product Editor"
description: "If export, upload, review, or commit is failing in Product Editor, use this article to check the most common causes."
permalink: "/docs/offerings/product-editor-troubleshooting"
slug: "product-editor-troubleshooting"
version: "current"
original_source: "docs/offerings/product-editor-troubleshooting.mdx"
---

> **AI agents:** This is the Markdown version of a RevenueCat documentation page. For the complete documentation index, see [llms.txt](https://www.revenuecat.com/docs/llms.txt).

If export, upload, review, or commit is failing in [Product Editor](https://www.revenuecat.com/docs/offerings/product-editor), use this article to check the most common causes.

## Symptoms

- [Export failed or could not generate the file](#export-failed-or-could-not-generate-the-file)
- [Could not process this file](#could-not-process-this-file)
- [Could not create a plan](#could-not-create-a-plan)
- [Plan expired, discarded, or cancelled](#plan-expired-discarded-or-cancelled)
- [Fix blocker warnings before committing](#fix-blocker-warnings-before-committing)
- [Could not commit these changes](#could-not-commit-these-changes)
- [Some products committed and others failed](#some-products-committed-and-others-failed)
- [You don't have permission to upload or commit](#you-dont-have-permission-to-upload-or-commit)
- [Play Store product missing from the export](#play-store-product-missing-from-the-export)

## Export failed or could not generate the file

Confirm [store credentials](https://www.revenuecat.com/docs/service-credentials/creating-play-service-credentials) are connected, select 50 or fewer products, and generate the export again. For Play Store, the service account also needs **Manage store presence** in Play Console.

## Could not process this file

Use a file exported for **this** store and app. Do not mix App Store and Play Store columns. Check [Product Editor CSV format](https://www.revenuecat.com/docs/offerings/product-editor-csv).

## Could not create a plan

The file may have invalid dates, unknown territories, or too many products. Fix the rows and upload again. The dashboard may also say it could not compute this plan.

## Plan expired, discarded, or cancelled

Upload the file again to create a new plan.

## Fix blocker warnings before committing

Open the product cards on **Review changes**. **Red blocker** warnings must be fixed before you can commit (for example missing prices or invalid localizations). **Yellow** warnings do not block commit.

## Could not commit these changes

Retry from **Commit to store**. Store APIs are sometimes slow or rate-limited. Wait and try again, or use **Notify me by email**. Applying continues in the background if you leave the page.

## Some products committed and others failed

Products that already applied stay applied. Failed products keep their error on the card. Click **Try again** to retry the failed items. The successful changes are not rolled back.

## You don't have permission to upload or commit

Ask a project admin to grant an [Administrator, Growth, or Developer](https://www.revenuecat.com/docs/projects/collaborators) role. View Only and Support cannot upload or commit.

## Play Store product missing from the export

Play Store CSV export includes **subscriptions** only.

## Related articles

- [Learn how Product Editor works](https://www.revenuecat.com/docs/offerings/product-editor)
- [Configure products with Product Editor](https://www.revenuecat.com/docs/offerings/product-editor-configure)
- [Product Editor CSV format](https://www.revenuecat.com/docs/offerings/product-editor-csv)
- [Contact RevenueCat Support](https://app.revenuecat.com/settings/support)