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Refunds

This guide explains how RevenueCat handles virtual currency balance adjustments when purchases are refunded, including both subscriptions and one-time purchases. When purchases that grant virtual currency are refunded, RevenueCat adjusts the customer’s balance to maintain fairness, while ensuring balances never fall below zero.

Balance Floor​

By default, customer balances cannot go below 0.

  • If a refund would result in a negative balance, RevenueCat caps it at 0.
  • This protects against overdrawn balances or “currency debt”.
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We do not currently support negative balances. If this is a use case for you, feel free to let us know!

Subscription Refunds​

When a subscription that granted virtual currency is refunded:

  • RevenueCat removes a prorated amount of the originally granted currency, based on the refund amount.
  • The amount removed is rounded up to the nearest whole number (fractional balances are not supported).
  • If the removal would drop the balance below zero, the new balance is capped at 0.

One-Time Purchase Refunds​

When a one-time purchase is refunded:

  • RevenueCat removes the full amount of currency originally granted by the purchase.
  • If this would drop the balance below 0, we cap the new balance at 0.

Limitations​

Partial refunds on Google Play​

Google Play allows partial refunds, but RevenueCat does not receive the refund amount.

Because of this:

  • If a purchase is fully refunded, RevenueCat treats it as such and adjusts the balance accordingly.
  • If a purchase is partially refunded, RevenueCat treats it as fully paid and does not remove any currency.