Skip to main content

Support First Steps

Our documentation (you're already here!) answers a lot of questions about Charts, the dashboard, Customer Lists, and SDK setup. Try looking through here first, as well as our community where other developers may have already asked your question.

🌎 Search the Community ⚠️ View Status Page

Contacting Support

When contacting support, it's extremely important that you provide enough information for the team to help out. This includes:

  1. App User IDs. If you don't provide example user IDs, but you're asking about a specific user, we aren't going to be able to be of much help. Please provide this to reduce the need for us to ask (and we will ask! 😄)
  2. Debug logs. If you have an SDK-related issue, it's critical we have the logs that our SDK prints from the start of your app, through the end of the issue you're experiencing.
  3. Be descriptive. We need you to be as descriptive as possible about the issue you're facing. We receive a lot of questions, and if we don't have enough information we're going to be requesting more. This causes unnecessary back and forth, and delays the answer you're looking for.

Finally, be sure to check the status page before creating a ticket if you're concerned about potential downtime.

Open a Support Ticket

General Troubleshooting

For more troubleshooting, view our troubleshooting document here!