Managing Customer Subscriptions

⚠️Beta Feature

RevenueCat Billing and the RevenueCat Web SDK are currently in beta.

Managing customer subscriptions through the RevenueCat dashboard

You can manage RevenueCat Billing subscriptions of your customers via the RevenueCat dashboard. To get started, go to a the profile of a customer who has a RevenueCat Billing subscription.

Accessing invoices

To access invoices of a RevenueCat Billing customer, in the Customer History, find the relevant invoice event, and click to view the details:

In the event details, you will find the payment status of the invoice, as well as a link to download the invoice:

Canceling subscriptions

You can cancel a customer's subscription. This means that the subscription will expire at the end of the current billing period. The customer will retain access to their entitlements until the subscription expires.

To cancel a subscription, click into an initial purchase or renewal event of the subscription in the Customer History:

In the event detail view, you will find the action to cancel the subscription in the top right corner:

Refunding subscriptions

You can refund the most recent payment of a customer's subscription. Refunding returns the funds to the customer's payment method (it can take a few days for the payment to be returned, depending on the payment method and the customer's bank). When a refund is made, the customer immediately loses access to any entitlements associated with their subscription.

📘No refund for subscriptions with billing issues

If the most recent invoice failed to be collected, you can't refund the payment (since no payment was made). You can still cancel the subscription.

To cancel a subscription, click into an initial purchase or renewal event of the subscription in the Customer History:

In the event detail view, you will find the action to refund the subscription in the top right corner: