---
id: "web/web-billing/refunding-payments"
title: "Refunding Payments"
description: "You can refund a one-time or non-subscription purchase made by a customer, or the most recent payment of a customer's subscription."
permalink: "/docs/web/web-billing/refunding-payments"
slug: "/web/web-billing/refunding-payments"
version: "current"
original_source: "docs/web/web-billing/refunding-payments.mdx"
---

> **AI agents:** This is the Markdown version of a RevenueCat documentation page. For the complete documentation index, see [llms.txt](https://www.revenuecat.com/docs/llms.txt).

You can refund a one-time or non-subscription purchase made by a customer, or the most recent payment of a customer's subscription.

Refunding returns the funds to the customer's payment method (it can take a few days for the payment to be returned, depending on the payment method and the customer's bank). When a refund is made, the customer immediately loses access to any entitlements associated with their subscription, or purchased item.

:::info\[No refund for subscriptions with billing issues]
For subscriptions where the most recent invoice failed to be collected, you can't refund the payment (since no payment was made). You can still cancel the subscription.
:::

To refund a payment, click on the "..." menu on the subscription in the "Entitlements" card of the customer profile and then select "Refund".

![](https://www.revenuecat.com/docs_images/web/web-billing/refunding-payments.png)