Common Support Requests
Step-by-step guides for the requests our support team sees most often.
Browse step-by-step guides for requests our support team answers most often. Each guide explains how to complete the task, including common limitations and edge cases.
Projects and account access
Merging RevenueCat Projects
Consolidate related apps and subscriber access into one project.
Transfer a project when the owner is unavailable
Request access to a project when its current owner can't complete the transfer.
Apps and store configuration
Correct an app's Bundle ID or package name
Fix an identifier mismatch or create a configuration for a different store app.
Update RevenueCat after a developer-account transfer
Update credentials and notifications after transferring an app between Apple or Google developer accounts.
Data and reporting
Mobile transaction dates differ from Charts
Understand date and daily-total differences caused by local time and UTC.
Migration and offboarding
Stop tracking revenue
Stop processing new purchases while preserving historical project data.
Export data or migrate away from RevenueCat
Choose an export or migration path based on the data you need.
Don't see your request?
Check the general troubleshooting guide for common configuration issues, or see Support First Steps for what to include when contacting support.