We now handle Apple refund requests automatically

Are unfair refunds eating into your revenue? With this new feature, you can cut down your refunds by 1/3 with the press of a single button.

Whenever a user requests a refund via the App Store, RevenueCat now automatically sends information to Apple on that user's behaviors in your app, including:

• How long a customer has been using your app

• The degree to which a customer consumed an in-app purchase (for example, someone six months into an annual subscription would have consumed that for 50%)

• The lifetime spend of a customer across platforms

• The lifetime refunds granted to a customer across platforms

• And more!

To let us handle refund requests, go to Apps in Projects, select your iOS App Store entry, and scroll down to find 'Handling of refund requests.' Here, you can select a handling preference.

If you choose anything except "Do not handle," RevenueCat will send all required properties (a.k.a. consumption information).

Measure your refund requests

RevenueCat also handles reporting refunds granted, declined, and reversed by Apple. Head over to the 'App Store Refund Requests' chart to see the breakdown of all refund requests over time.

Check out how Dipsea cut refunds by 36% in just two weeks by letting us handle refund requests automatically. For more information, see our documentation.