Fair Billing Policy

  • We believe that pricing should be fair and transparent, and never unexpected — so we offer a Fair Billing Policy.

  • The short version

    • A breakdown of charges will always be reflected in your monthly statement.
    • If you change plans mid billing period, we'll prorate the base fee for the duration it was active. Any overages will be charged at the new plans overage rate for the entire billing period.
  • Credit card charges

    We don’t like surprises either! You’ll see the first credit card charge on the day you upgrade to a paid plan, but here are the other times you’ll see charges from RevenueCat:

    • On the monthly renewal date if you are on a monthly plan.
    • On the day you cancel a paid plan if you have any outstanding overages.
  • How upgrading plans affects billing

    You may want to upgrade your plan to get more features and lower overage pricing. When that happens, your billing cycle won't change and we'll prorate the cost of the upgraded plan from when you signed up in the billing cycle. Any overages for the entire billing cycle will be charged at the new plans overage rate.

    Here’s what that looks like:

    Let's say you are on the Analyze Plan paying monthly, which costs $119 per month plus overages above $20k MTR. 15 days into your billing period, you upgrade to the Grow Plan, which costs $499 per month plus overages above $100k MTR.

    You're invoice at the end of the billing period will contain the charge for next months Grow Plan ($499) plus the prorated usage from the last 15 days of the billing cycle after you upgraded ($499 / 15 = $33.27): $532.27.

    You won't be charged any overages if your MTR was less than $100k, even for the portion of your billing period while you were on the Analyze Plan. If your MTR was above $100k, all overages would be charged at the Grow Plan rate.

  • How downgrading plans affects billing

    Maybe you don't need all the features in your current plan and you downgrade. When that happens, we will deposit prorated credits to your RevenueCat account and they will be applied to any charges on your next renewal date. These credits have no currency or exchange value, are non-transferable and non-refundable. Any overages for the entire billing cycle will be charged at the new plans overage rate.

    Here’s how it works:

    Let's say you are on the Grow Plan paying monthly, which costs $499 per month plus overages above $100k MTR. 15 days into your billing period, you downgrade to the Analyze Plan, which costs $119 per month plus overages above $20k MTR.

    Prorated credits will be deposited back to your RevenueCat account, in the amount of: the cost of the new plan minus the old plan ($499 - $119 = $380) divided by the number of days in the month (30) and then multiplied it by the number of days left in the billing period (15): $190. These credits will automatically be applied to future invoices.

    If your MTR was over $20k for the month, you would be invoiced for overages at the Analyze Plan rate.

Still have questions? Contact us.