You must have ended up here because you care about your and your users’ privacy. That’s great.
The lawyers make us write a bunch of fancy words in our official policy but its worth laying out in more plain language what our policy on data privacy is.
There are two different kinds of data we touch: your personal data as the developer and the data of your customers who use your app that uses RevenueCat. We have different policies for each and it’s worth breaking down:
For your personal data as a developer, we act in the role of a “controller” and in our privacy policy we lay out a fairly standard set of policies. We aren’t interested in selling your personal data but we may use it to send you emails, track you with our own analytics tools etc. This is all so that we can improve RevenueCat.
Your customer data, which would, by association, include information about your business, are under a completely different set of policies. In GDPR terms, we are a “processor” here. This data is probably why you are here in the first place. Two important points:
We will never share information about your app outside of RevenueCat
The data about your revenue and your users stays within RevenueCat. We do utilize some 3rd party services for hosting, such as AWS, but that data is encyrypted and unavailable to those providers.
We will never send identifiable information about your users to 3rd parties without your constent
With the exception of opt-in integrations, we won’t send information about your subscribers to any 3rd parties. We don’t want the liability of any downstream processors having issues and compromising your data. We want to keep it with us, where we can have some control over its security.
We will never sell your data
We’re in the business of making money off of you making money. We have no interest in trying to turn a 2nd order profit by fencing information about your business. We may, at some point, utilize aggregate data to provide insights in our app (i.e. “your app is 20% below average for churn”), but it would not be possible to extract any meaningful information about your business from that.
The data you send us is governed by your privacy policy
The user data you send to us should be disclosed in your own privacy policy. If you use a custom App User ID or send us attribution information, that may contain personal information. See our data processor addendum and be sure to disclose such sharing to your customers in your own privacy policy.
Last update: January 24th, 2019
This is the Privacy Policy for the website hosted at https://www.revenuecat.com/ (“our site”), and for other RevenueCat activities at which you may provide your personal data, such as sponsored events or trade shows. The site is operated by or on behalf of RevenueCat, Inc. (“we”,”us”). We are committed to protecting and respecting your privacy.
This policy (together with our terms of service and any other documents referred to in it) sets out:
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging in our site and services, you acknowledge you have read and understood this privacy policy. For the purposes of Applicable Data Protection Laws including the European Economic Area data protection law, (the “Data Protection Law”), the data controller is: RevenueCat, Inc., 300 Euclid Ave., San Francisco, CA, 94118
We will collect and process the following personal data from you:
This is information we receive about you:
Our site uses cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content. Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and use our service and also allows us to improve our site. Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you may not be able to take full advantage of our website if you do so. A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer. We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email about our products and services. You can object to further marketing at any time by checking and updating your contact details within your account, or selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by submitting your email address here.
We may give your information to:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. If any of these parties are using your information for direct marketing purposes, we will only transfer the information to them for that purpose with your prior consent.
Selected third parties
The data that we collect from you will be stored in the USA.
The site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and avoid posting any personal information
The site is intended for use only by persons who are at least 16 years of age. By using the site, you confirm to us that you meet this requirement. If you are under the age of 18, you confirm you have received permission from your parent or guardian before using this site or sending us personal information.
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the site are made through our payment gateway provider. You will be providing credit or debit card information directly to the operator which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. Information which you supply is not within our control and is subject to the operator’s own privacy policy and terms and conditions.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We retain personal data during any period in which you have expressed an interest in our products and services, for as long as you have an account with us in order to meet our contractual obligations to you, and for six years after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
You can also exercise the rights listed above at any time by contacting us at compliance@revenuecat.com.
We would appreciate the opportunity to directly address any GDPR issues you may have. Please contact us at compliance@revenuecat.com. You do, however, have the right to approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html for data protection authorities in the EU).
RevenueCat may process personal data on behalf of its customers. We are not the controllers of this data and act as data processors. We will process such data on behalf of the customer as prescribed in the respective agreements between RevenueCat and the customer. The customer’s privacy policy or other agreement between the customer and you (or your organization) will apply to such processing, and not this policy. If your personal data is processed by RevenueCat on behalf of one of our customers and you wish to discontinue such processing, please contact the RevenueCat customer directly. To exercise any of your rights as a data subject, please contact the RevenueCat customer directly.
Customer agreements are in place with each RevenueCat customer. These agreements cover data transfers to third parties that may occur as part of RevenueCat’s provision of its services to the customer.
See also our data processing addendum.
Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This policy was last updated on January 24th, 2019.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Jacob Eiting
RevenueCat, Inc.
300 Euclid Ave, San Francisco, CA, 94118
compliance@revenuecat.com